One of the most critical components of keeping a shopping mall running smoothly is to ensure that the parking lot is safe, accessible, and filled with plenty of available spots for customers. Hiring a towing company can help you to maintain your parking lot and provide valuable services to your customers. Here are just a few reasons why every shopping mall should hire a towing company.
Enforce Parking Rules and Regulations
Whether it's making sure that people without handicapped plates or placards don't use spots designated for the disabled or ensuring that people parked in time-restricted spots don't overstay their welcome, a towing company can come in handy. The towing company can do regular sweeps of the lot to look for those who may be preventing your customers from enjoying full access to the parking lot. Your tow-truck driver can also keep an eye out for signs of trouble, such as vehicles parked with their headlights still on or engines that may be smoking.
Towing Abandoned and Disabled Vehicles
From time to time, people may leave disabled vehicles in your parking lot. These may be junker cars that wouldn't start when the owners attempted to leave the lot, or the cars may have been abandoned for a host of reasons. Your towing company can keep track of cars that have been parked overnight on your lot and tow them away as appropriate to ensure your customers have access to as many parking spaces as possible.
Customer Service and Roadside Assistance
Your towing company can also offer a value-added service to customers. You can arrange with your towing company to provide roadside assistance to shoppers who have a car emergency while parked at your mall. This might include patching or changing a tire, jump-starting a dead battery, or unlocking a car door. Ask the towing company about discounted rates for customers needing serious repairs and ask about being charged a flat rate each month for the small repairs, such as tire changes. By picking up the cost, you can give your shoppers a complimentary service that may convince them to shop at your mall in the future. You'll also be able to build a reputation in your community as a business that cares about its customers.
Towing services are vital to keeping your parking lot safe and accessible for your customers. Work together to create a plan that improves the customer experience so your customers know your shopping mall is one they can depend on.Share